topic Re: esim failed to activate in Get Support

esim failed to activate

mike_s0 — Sun, 26 Nov 2023 00:31:35 GMT

hey all I wasn't able to activate my esim, any advice? Transferring from koodo.

Handy1 — Sun, 26 Nov 2023 00:38:08 GMT

@mike_s0 Submit ticket with support

send a private message To CS_Agents click

VVVVV Link below VVVVV

Chalupa_Batman — Sun, 26 Nov 2023 00:38:37 GMT

Might have to reach out to a CS agent to resolve.

Top right corner of the page. Just know it will take several hours as it's Black Friday weekend and they are overwhelmed.

mike_s0 — Sun, 26 Nov 2023 00:39:33 GMT

thank you, this was impossible to find!

mike_s0 — Sun, 26 Nov 2023 03:32:30 GMT

Figured out the issue, the old sim was marked as “primary” just had to turn that one off and set this one to “primary”