topic Re: Changing from eSIM to an actual sim in Get Support

Changing from eSIM to an actual sim

Shania1 — Sun, 26 Nov 2023 00:32:00 GMT

My eSIM got deactivated after getting my phone fixed and they did a reset. I can’t get into my eSIM & I end up buying a SIM card to avoid the problems with eSIM. I can’t get into anything without my phone number & I’m not getting a reply from the company. Anything helps.
Thank you.

Re: Changing from eSIM to an actual sim

Handy1 — Sun, 26 Nov 2023 00:33:30 GMT

@Shania1 Best to submit ticket with support and get them to SIM card swap the number for you then you will get the code sent to your new sim card to log into your account

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Changing from eSIM to an actual sim

hTideGnow — Sun, 26 Nov 2023 00:34:52 GMT

hi @Shania1 can you login My Account using email to receive 2FA? click dodnt receive code and check if email is the option

if not, you really need agent to help. Message them agajn

Re: Changing from eSIM to an actual sim

Shania1 — Sun, 26 Nov 2023 00:35:24 GMT

I’ve submitted a ticket. I haven’t had any reply for almost 2 hours. Not sure how long it takes for a reply.

Re: Changing from eSIM to an actual sim

Handy1 — Sun, 26 Nov 2023 00:37:00 GMT

@Shania1 If you can log onto your account you can som card swap it yourself in profile page

SIM SWAPPING profile tabs

Note only do this on lap top or computer/ not mobile device

Re: Changing from eSIM to an actual sim

john_1 — Fri, 05 Jul 2024 15:39:26 GMT

thanks

was finally able to figure out how to submit a ticket.