topic Re: Number Transfer Issue (Fizz to PM) in Get Support

Number Transfer Issue (Fizz to PM)

einsteinbqat — Sun, 26 Nov 2023 03:28:18 GMT

Hey guys, so I activated two PM plans for my parents which went fine, except for the number transfer from Fizz to PM. In both cases, I received the SMS from Fizz to confirm the transfer, and to which I answered Yes within the next minute. Fizz then replied that they will notify PM that I confirm the transfer. A few minutes later, PM sends an SMS saying they are having trouble transferring the number because I entered an incorrect account number, and that someone would contact me using dad/mum's number or the alternate one (mine).

Fizz received both the transfer requests. It would be completely unlikely that I gave PM the wrong one!

So now what? Is PM really going to call me?

Thanks for the help!

Re: Number Transfer Issue (Fizz to PM)

Handy1 — Sat, 25 Nov 2023 23:45:34 GMT

@einsteinbqat No one will contact you , but no worries I’ll send you the porting team number private message and they can re trigger the port request for you

Re: Number Transfer Issue (Fizz to PM)

einsteinbqat — Sat, 25 Nov 2023 23:51:27 GMT

@Handy1 Thanks, but instead of reading the message, I deleted it LOL So, so sorry! Could you re-send, please!

Re: Number Transfer Issue (Fizz to PM)

Handy1 — Sat, 25 Nov 2023 23:52:19 GMT

@einsteinbqat Ahahahahahhaha yes no worries 😉

Re: Number Transfer Issue (Fizz to PM)

einsteinbqat — Sun, 26 Nov 2023 02:01:00 GMT

@Handy1 Thank you very much! Everything is resolved.

Re: Number Transfer Issue (Fizz to PM)

Handy1 — Sun, 26 Nov 2023 02:01:47 GMT

@einsteinbqat Happy to hear it and welcome to public mobile 🙂