topic Re: Getting Error Code: M.8701 in Get Support

Getting Error Code: M.8701

reycri — Sat, 25 Nov 2023 23:04:14 GMT

I am getting Error Code: M.8701 after successful payment.

Re: Getting Error Code: M.8701

reycri — Sat, 25 Nov 2023 23:06:29 GMT

I tried live chat but it doesn't work. Keeps dropping out with 50+ people ahead of me.

Re: Getting Error Code: M.8701

reycri — Sat, 25 Nov 2023 23:06:41 GMT

I can't find a phone # to call.

Re: Getting Error Code: M.8701

Gwanzi — Sat, 25 Nov 2023 23:09:06 GMT

You’d better send private message to CS_Agnet, and keep eye on your inbox

Re: Getting Error Code: M.8701

reycri — Sat, 25 Nov 2023 23:11:41 GMT

This is the actual error response:
{
"response": {
"data": null,
"error": {
"code": "M.8701",
"message": "Request failed with status code 422 Failed to update quote in merlin"
}
}
}

Re: Getting Error Code: M.8701

reycri — Sat, 25 Nov 2023 23:11:55 GMT

Something is wrong with "merlin" system.

Re: Getting Error Code: M.8701

reycri — Sat, 25 Nov 2023 23:14:50 GMT

The endpoint with the error is: https://subscribe.publicmobile.ca/securedProxy
This is the payload:
{"service":"activation","operation":"setSubmitQuote","params":{"input":{"simType":"PSIM","email":"reycri@gmail.com","pricePlanId":"100407","pricePlanGuid":"224EE8B5-E08A-EE11-B128-94F128C5725A","amountInformation":{"planAmount":"34.00","simAmount":"5.00","promoDiscount":"0.00","simDeliveryAmount":"0.00","cartTotal":"39.00","tax":[{"label":"HST (13.00%)","value":"5.07"}],"totalPaid":"4407"},"paymentInformation":{"paymentToken":"9fea05bf-ac27-4561-8f04-1f3491f92c2c","promoCode":"","rafCode":"","paymentPostalCode":"??????","cardNumber":"******8404","expiry":"????","billingProvinceCode":"ON"},"language":"en","provinceId":"7967ef23-1b8c-e511-9004-e83935b84e20"}}}

Re: Getting Error Code: M.8701

reycri — Sat, 25 Nov 2023 23:17:29 GMT

I don't know why "merlin" responded with 422 - unprocessable content.

Re: Getting Error Code: M.8701

reycri — Sat, 25 Nov 2023 23:18:58 GMT

I already have 4 charges on my credit card but it still asks for payment.

Re: Getting Error Code: M.8701

reycri — Sat, 25 Nov 2023 23:29:16 GMT

Web app still keeps asking for payment whenever I log into my account.

Re: Getting Error Code: M.8701

dabr — Sat, 25 Nov 2023 23:30:18 GMT

@reycri Not familiar with that error code but if your services are working (calling/texting/data) then it's safe to ignore any errors.

Also because of PM's website having caching problems, you're always advised to login using incognito/private mode or use another browser, or clear your cache/cookies first.

Re: Getting Error Code: M.8701

dabr — Sat, 25 Nov 2023 23:34:13 GMT

@reycri wrote:
I already have 4 charges on my credit card but it still asks for payment.

@reycri Do you see the extra charges as an account balance in self serve? They can be left there and your next few payments will be deducted from your account balance.

You can also ask customer support for further help/advice or if the extra charges haven't been credited to your account by sending a private message to CS_Agent via this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Getting Error Code: M.8701

reycri — Sat, 25 Nov 2023 23:39:25 GMT

I can't even get to my account page. I am still trying to sign up as a new subscriber.

Not a great experience so far.

Re: Getting Error Code: M.8701

Radkom — Sat, 25 Nov 2023 23:40:15 GMT

I have the same error/issue. I opened a ticket more than 15 hours ago and no response from an agent. When will customer service get back to me?

Re: Getting Error Code: M.8701

dabr — Sat, 25 Nov 2023 23:48:17 GMT

@Radkom Did you submit a ticket via chatbot? Apparently, there have been issues with ticket submissions so send a private message instead to CS_Agent and they will respond back usually within couple of hours although it'll probably be a little longer as the BF promos have caused some issues so they're dealing with a higher number of trouble tickets then normal.

Here's the link to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

@reycri Please send a private message for assistance and their response will appear in the inbox top right of this screen.

Re: Getting Error Code: M.8701

reycri — Sat, 25 Nov 2023 23:57:57 GMT

I now have serious doubts about this company. It doesn't seem like a scalable operation.
Their BSS and OSS systems seems pretty bad.

Re: Getting Error Code: M.8701

reycri — Sun, 26 Nov 2023 00:01:38 GMT

I think I'll just go with Virgin Mobile. They also offer 40GB for $34

Re: Getting Error Code: M.8701

Radkom — Sun, 26 Nov 2023 00:03:14 GMT

@dabr I opened a ticket both via chatbot and direct message. I still haven't gotten help.

Re: Getting Error Code: M.8701

dabr — Sun, 26 Nov 2023 00:07:21 GMT

@Radkom You can choose to send another private message in case the earlier ticket/message got lost in yesterday's BF mayhem. Sorry to say it's been bit of mess and I'm sure customer support are probably inundated with many requests for help. Good luck!