topic Re: Port issues, wrong account number in Get Support

Port issues, wrong account number

Sri54521 — Sun, 26 Nov 2023 03:29:16 GMT

I tried to port my bell number, but gave the wrong account number (Internet service) for Public mobile. Public mobile sent a message that activation is not successful, but the same number is working both in Bell and Public mobile. But incoming only on bell. PM sent a message saying someone will reach out but nothing so far, the 3hr SLA has passed for porting number, I tried calling port service but no response

Re: Port issues, wrong account number

Chalupa_Batman — Sat, 25 Nov 2023 23:25:30 GMT

Hi @Sri54521

Take a look in the top right corner mail box. I'll send you the porting number to call for help

Re: Port issues, wrong account number

TheBlackCat — Sat, 25 Nov 2023 23:25:46 GMT

I had the exact issue when I ported from Fizz yesterday and it resolved itself in about 2 hours. For a couple of hours I had service on my physical SIM from Fizz and from my eSIM from PM. Eventually the Fizz SIM died out and I got a text from PM asking me to reboot the phone to complete the port.

Others seem to be having the same issue but it’s taking much longer to resolve itself.

Re: Port issues, wrong account number

Sri54521 — Sat, 25 Nov 2023 23:28:33 GMT

I tried calling them, after 20min in to the call, the phone just hangs off

Re: Port issues, wrong account number

Sri54521 — Sun, 26 Nov 2023 00:06:44 GMT

the port team number not working, I am loosing hope and patience, what a mess just to transfer one number, no real customer care = not worth it

Re: Port issues, wrong account number

Chalupa_Batman — Sun, 26 Nov 2023 00:11:41 GMT

Sadly they are probably overwhelmed and understaffed for Black Friday weekend. You have to remember, all customer service is overseas.