topic Incomplete porting?? in Get Support

Incomplete porting??

qweqazbob — Sun, 26 Nov 2023 03:29:51 GMT

I am a new PM member and signed up this morning. I tried to port my number from my fido account and I got both a message that says it was incomplete and I would be contacted by somebody (I wasnt) and one that said it completed. Currently my eSIM with public allows for calling outbound, texts and using data. My current SIM with fido still works and I am receiving incoming calls and texts from it. How do I troubleshoot this situation and move fully towards PM?

TIA

Re: Incomplete porting??

Handy1 — Sat, 25 Nov 2023 23:08:19 GMT

@qweqazbob No one will contact you , I’ll send you the porting team number private message and they can re trigger the port request for you

Re: Incomplete porting??

TheBlackCat — Sat, 25 Nov 2023 23:12:38 GMT

I had the exact issue when I ported from Fizz yesterday and it resolved itself in about 2 hours. For a couple of hours I had service on my physical SIM from Fizz and from my eSIM from PM. Eventually the Fizz SIM died out and I got a text from PM asking me to reboot the phone to complete the port.

Re: Incomplete porting??

qweqazbob — Sat, 25 Nov 2023 23:15:04 GMT

thanks!.. its been about 6 hours for me. no luck yet

Re: Incomplete porting??

TingL — Sun, 26 Nov 2023 01:03:32 GMT

I am having the exact same issue can I have the number as will?

Re: Incomplete porting??

Handy1 — Sun, 26 Nov 2023 01:06:32 GMT

@TingL Sent

Re: Incomplete porting??

yeg780 — Fri, 01 Dec 2023 01:47:13 GMT

Can you please help me as this is pretty similar to what is happening to me. I got the transfer phone number request from my old provider, and I did respond Yes. But later got a text from Public Mobile saying there was an error with my EID number or something. Now my phone is only sort of working. Texts and calls from Public Mobile people are working but no one else. I really need help!

*disregard. I plugged in my old SIM, got a text from Public Mobile telling their was a problem transferring my phone number and gave me instructions on how to contact them. After waiting on hold for quite a while I finally got a real human and got the problem solved in minutes.