topic Re: Payment in Get Support

Payment

Juliakim — Sun, 26 Nov 2023 16:54:38 GMT

I have changed my plan today,they took 2 times payment.

Also,they didn't affect my rewards.

Please check and contact me

Thank you

Re: Payment

hTideGnow — Sat, 25 Nov 2023 22:51:40 GMT

hi @Juliakim did you clicked Change now twice? PM agent usually can help to sort out, submit ticket here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment

Hollister — Sat, 25 Nov 2023 22:51:07 GMT

@Juliakim

Did you do an immediate plan change? If yes, you get no credit for the plan you were on before.

Contact an agent:

you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

Monday to Sunday: 9 AM to 10 PM EST

Keep an eye on the envelope icon in top right hand corner for a reply from the agent.

Re: Payment

Handy1 — Sat, 25 Nov 2023 22:51:38 GMT

@Juliakim Sounds like you didn an immediate plan change and not change plan on renewal ? Also is one charge just pending or are both posted ? But you can confirm with support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437