topic Re: I ported a number that is already active. Can someone from the Public Mobile team reach out? in Get Support

I ported a number that is already active. Can someone from the Public Mobile team reach out?

Supercooled — Sat, 25 Nov 2023 22:44:10 GMT

I signed up today like many to take advantage of the Black Friday deals. Long story short, I asked for a number that I had in 2022 with another network. The registration process should have threw up some red flags but did not, subsequently, when I call this number, it goes to that other person on my old carrier. Simple thing is to get a new number assigned in place of this.

Every other function works as expected except calls coming to this number. Outgoing calls / texts, are fine; incoming calls / texts get received by the other person and I can't sign in to my account to request a number change as it sends the verification code to the other person's phone.

Re: I ported a number that is already active. Can someone from the Public Mobile team reach out?

Handy1 — Sat, 25 Nov 2023 22:45:36 GMT

@Supercooled Use this direct link to support to help you

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I ported a number that is already active. Can someone from the Public Mobile team reach out?

hTideGnow — Sat, 25 Nov 2023 22:46:33 GMT

hi @Supercooled look like just porting issue here

Call the porting team for updates. Will send you the number to your Community inbox

Re: I ported a number that is already active. Can someone from the Public Mobile team reach out?

computergeek541 — Sat, 25 Nov 2023 23:05:18 GMT