topic Re: No 5G access in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/No-5G-access/m-p/1094068#M764429 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/349422">@Dan39</a>&nbsp; What phone do you have ? It happen to be Samsung s20 ? Are you in a 5G area ?&nbsp;</P> Sat, 25 Nov 2023 22:37:45 GMT Handy1 2023-11-25T22:37:45Z No 5G access https://productioncommunity.publicmobile.ca/t5/Get-Support/No-5G-access/m-p/1094050#M764418 <P>Can not connect 5G network&nbsp;</P> Sat, 25 Nov 2023 22:27:47 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-5G-access/m-p/1094050#M764418 Dan39 2023-11-25T22:27:47Z Re: No 5G access https://productioncommunity.publicmobile.ca/t5/Get-Support/No-5G-access/m-p/1094068#M764429 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/349422">@Dan39</a>&nbsp; What phone do you have ? It happen to be Samsung s20 ? Are you in a 5G area ?&nbsp;</P> Sat, 25 Nov 2023 22:37:45 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-5G-access/m-p/1094068#M764429 Handy1 2023-11-25T22:37:45Z Re: No 5G access https://productioncommunity.publicmobile.ca/t5/Get-Support/No-5G-access/m-p/1095794#M765676 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/349422">@Dan39</a>For me, I had Power Saver activated on my Samsung phone, and that's why I wasn't connecting to the 5G network.</P> Sun, 26 Nov 2023 23:08:15 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-5G-access/m-p/1095794#M765676 Teo0321 2023-11-26T23:08:15Z Re: No 5G access https://productioncommunity.publicmobile.ca/t5/Get-Support/No-5G-access/m-p/1095795#M765677 <P>HI&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/349422">@Dan39</a>&nbsp;</P><P>Reset All netowrks on your phone, make sure you disable power save mode</P><P>And make sure you change the settings to 5G (Auto) or Automatic</P> Sun, 26 Nov 2023 23:10:19 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-5G-access/m-p/1095795#M765677 hTideGnow 2023-11-26T23:10:19Z Re: No 5G access https://productioncommunity.publicmobile.ca/t5/Get-Support/No-5G-access/m-p/1102575#M770359 <P>after reset my iPhone , 5G network is coming back, thank you everyone&nbsp;</P> Sun, 03 Dec 2023 15:30:58 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-5G-access/m-p/1102575#M770359 Dan39 2023-12-03T15:30:58Z