eSim not working

AK99 — Sat, 25 Nov 2023 22:13:29 GMT

my eSim is coming up with error when I try to activate it and I already paid for my plan

Re: eSim not working

Handsome_Helper — Sat, 25 Nov 2023 22:24:42 GMT

Your best bet is to restart your phone.

Re: eSim not working

LitlLdy — Sat, 25 Nov 2023 22:36:05 GMT

@AK99 , If it installed bit hasn’t activated:

Reboot your phone.

In cellular settings make sure that “Turn On This Line “ (for iPhone ) is selected. (I am not positive where the setting is on a different phone to turn it on, possibly ‘Turn on your eSIM under Mobile Network’), reboot your phone. (You may need to reset network settings then reboot)

if scanning the qr code didn’t install it please send a private message to CS_Agent & ask for a new qr code due to yours didn’t work!

You can send a private message to a CS_Agent using the link: -> https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support Agents are available from:

Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device.

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eSim not working

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