ESim Activation Failure

Harine — Sat, 25 Nov 2023 22:11:44 GMT

hi! My esim activation is not working! how do i fix this??

Re: ESim Activation Failure

LitlLdy — Sat, 25 Nov 2023 22:18:26 GMT

@Harine wrote:
hi! My esim activation is not working! how do i fix this??

@Harine , has it installed but just hasn’t activated? If so please try the steps below that I did on my phone.

Reboot your phone.

In cellular settings make sure that “Turn On This Line “ (for iPhone ) is selected. (I am not positive where the setting is on a different phone to turn it on, possibly ‘Turn on your eSIM under Mobile Network’), reboot your phone. (You may need to reset network settings then reboot)

If that doesn’t work please send a private message to CS_Agent for help.

You can send a private message to a CS_Agent using the link: -> https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support Agents are available from:

Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device.

topic Re: ESim Activation Failure in Get Support

ESim Activation Failure

Re: ESim Activation Failure