topic Re: Updating payment info, why so difficult in Get Support

Updating payment info, why so difficult

Wornout — Sat, 25 Nov 2023 21:49:08 GMT

Why is it so difficult to update payment info.

When i log into My Account i get a page with my subscription usage, ad ons usage etc. . I have to click on rewards header at the top of the page to get to another page then

I have to go through the history tab to get to a page that gives me a link to go to payments in my account. I click there and need to log in again , then get a different page with payments, i click manage subscriptions to get to a page that gives me the ability to change credit card info.

That is ridiculous. !!!!!! Jumping through hoops just to change info in My Account. My own account that i logged into.!!!!!

I should just sign into my account, have options for profile, payments, subscription, etc and be able to update any info needed. Address, credit card, plan, etc.

It could be sooooo simple.

Re: Updating payment info, why so difficult

Handy1 — Sat, 25 Nov 2023 21:50:49 GMT

@Wornout

Update credit card info

In your my account go payment tab >manage subscription >manage payment method or use this link

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Re: Updating payment info, why so difficult

Wornout — Sat, 25 Nov 2023 21:54:16 GMT

When i go to my account i do not have a payment tab. Only a subscription usage and add ons usage.

Re: Updating payment info, why so difficult

Handy1 — Sat, 25 Nov 2023 21:56:59 GMT

@Wornout sign in using the link I sent below will take you right where you need to go or you can get support to help update it for you also with this link

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Updating payment info, why so difficult

BKNS27 — Sat, 25 Nov 2023 22:06:25 GMT

@Wornout

A bit of learning curve on the PM website and app. They slightly different to get around.

Re: Updating payment info, why so difficult

Wornout — Sat, 25 Nov 2023 22:09:19 GMT

When i go to my account , sign in , i end up on the overview page. No payment option, profile or anything, just subscription usage, add on usage. If i click the shopping cart i get a page that shows a payment method i can update.

Or i go through the rewards tab, and a number of other pages to get to a page to edit payment info.

It is really not user friendly. Should be a simple update in the My Account main page.

Re: Updating payment info, why so difficult

softech — Sun, 26 Nov 2023 08:23:19 GMT

@Wornout

are you using a browser on the phone? If you are, you can actually click ⊕ or ⧁ at the bottom left to bring up the menu and you can select the different page

On some browser, you caan actually click on Overview on top and bring down the menu to jump to different page