topic Re: Can anyone get a hold of a CS or mod? in Get Support

Can anyone get a hold of a CS or mod?

Momo88 — Sat, 25 Nov 2023 21:50:43 GMT

I have an urgent situation where my sim from old carrier no longer works and the number ported to Public isnt activated yet. When I login it keeps asking for OTP that is sent to my phone number which is not activated.

I am in a hell loop. Help

Re: Can anyone get a hold of a CS or mod?

Handy1 — Sat, 25 Nov 2023 21:51:56 GMT

@Momo88 Use this direct link to support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can anyone get a hold of a CS or mod?

Momo88 — Sat, 25 Nov 2023 21:53:26 GMT

Yes I did already. No response for 14 hours.

Re: Can anyone get a hold of a CS or mod?

hTideGnow — Sat, 25 Nov 2023 21:53:42 GMT

hi @Momo88 you problem is not port but account setup on the system

Did yiu already submit ticket with CS agent? if not, message here (or message again)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please check support for their reply

Re: Can anyone get a hold of a CS or mod?

hTideGnow — Sat, 25 Nov 2023 21:54:30 GMT

hi @Momo88 you checked the inbox? if no reply, message again

Re: Can anyone get a hold of a CS or mod?

Redmergs — Sat, 25 Nov 2023 21:58:30 GMT

Having the same problem. I clicked didn’t receive a code and had it sent via email. But I can’t get incoming calls, says my number is disconnected. Can make calls though lol

Re: Can anyone get a hold of a CS or mod?

BKNS27 — Sat, 25 Nov 2023 22:15:30 GMT

@Momo88

The Moderator is now renamed CS_Agent.

Are you a member since June 4/23 and porting and subscribing/activating a new plan?

If you replied to the text with YES from your old carrier within the 90 minute window.

Reboot your phone by powering off then back on.
If that didn’t work then there could be a provisional/backend issue with your SIM.

Just private message a CS_Agent because it is Black Friday issues, it will take longer for the agent to respond but keep your eyes on your avatar icon for a notification.