topic Re: question with live agent regarding subscription in Get Support

question with live agent regarding subscription

as_is — Sat, 25 Nov 2023 21:08:13 GMT

I am trying to get a live agent to find out if the black friday deal will actually lower my subscription or if I will pay double the first month of change. Subscription was due on nov 24 and new cycle started today. So will I be charged for old one that restarted yesterday or will new black friday one begin and kick back a $6 credit for the first month?

Re: question with live agent regarding subscription

LitlLdy — Sat, 25 Nov 2023 21:14:00 GMT

@as_is wrote:
I am trying to get a live agent to find out if the black friday deal will actually lower my subscription or if I will pay double the first month of change. Subscription was due on nov 24 and new cycle started today. So will I be charged for old one that restarted yesterday or will new black friday one begin and kick back a $6 credit for the first month?

@as_is , Public Mobile is prepaid & if you switch plans before your subscription ends you will pay full price for the new plan! There’s no proration, meaning no refunds for any unused time left of your previous plan!

Re: question with live agent regarding subscription

Chalupa_Batman — Sat, 25 Nov 2023 21:11:12 GMT

Hey @as_is

When you change to the new plan you want, have it start for the renewal date. Not now. If you do it now, you will lose what you've already paid. When you pick renewal date, it will start then and you won't lose a penny!

Re: question with live agent regarding subscription

DennyCrane — Sat, 25 Nov 2023 21:13:41 GMT

No refunds. It warned you when you changed the plan, and provided an option to change it at next renewal (automatically) instead.

Re: question with live agent regarding subscription

as_is — Sat, 25 Nov 2023 21:17:41 GMT

Yes aware of that! Just a day behind in my head and thought I was at end of cycle not beginning new one till tomorrow hahaha. Now keep getting error codes and can't access account to do anything with it!

Re: question with live agent regarding subscription

as_is — Sat, 25 Nov 2023 21:18:48 GMT

That is what I though I was doing but alas was a day out on inner calendar

Re: question with live agent regarding subscription

LitlLdy — Sat, 25 Nov 2023 21:21:10 GMT

@as_is wrote:
Yes aware of that! Just a day behind in my head and thought I was at end of cycle not beginning new one till tomorrow hahaha. Now keep getting error codes and can't access account to do anything with it!

@as_is , you can send a private message to CS_Agent & ask if they will make an exception for you but I don’t know if they will.

You can send a private message to a CS_Agent using the link: -> https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support Agents are available from:

Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device.

Re: question with live agent regarding subscription

as_is — Sat, 25 Nov 2023 21:27:42 GMT

I have been trying but I cannot get through the bot or the error page.

Re: question with live agent regarding subscription

as_is — Sat, 25 Nov 2023 21:28:49 GMT

Yes which i had clicked first then second guessed the date of my plan- lesson learned for sure. Thanks