topic Re: changed subscription plan in Get Support

changed subscription plan

samsam — Sun, 26 Nov 2023 16:14:02 GMT

Changed subscription plan yesterday from $34 20GB 5G to $34 5G 40GB. but when i go back to the main page it doesn't say which plan i had changed. I am now on the 90 day subscription plan, I want to be on the $34 5G 40GB. Tried to submit a ticket, ends up with 404 error.

If "Admin" could confirm I had made the changed to the $34 5G 40GB, I will be more than happy.

Re: changed subscription plan

khraeohn — Sat, 25 Nov 2023 20:18:05 GMT

Please direct message a staff member by clicking here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437. They will be able to help you further with this issue.

Re: changed subscription plan

Chalupa_Batman — Sat, 25 Nov 2023 20:20:51 GMT

Hey @samsam

If you download the app, log in and then go to Subscription section. It will show there as upcoming changes. Sometimes the website can be off due to cache issues. It may also take up to 48 hours to show on the account change. That's what I was told.

Re: changed subscription plan

jor123 — Sat, 25 Nov 2023 20:21:09 GMT

Do you see it reflected undre the Subscriptions and Add-ons tab? Mine shows there that will be changed on renewal.

Re: changed subscription plan

Handy1 — Sat, 25 Nov 2023 20:22:52 GMT

@samsam You can also confirm by going to your payment page in your account to show the details of the upcoming plan and renewal