topic Re: Response time for CS_Agent? in Get Support

Response time for CS_Agent?

JW12 — Sat, 25 Nov 2023 19:00:50 GMT

I’ve been unable to activate my account, keep getting an activation error. I opened a ticket, sent a pm to CS_Agent. Does anyone have any idea how long I can expect to wait for a response?

Re: Response time for CS_Agent?

Chalupa_Batman — Sat, 25 Nov 2023 19:06:19 GMT

Hey @JW12

To be honest, I don't think anyone can really give you an ETA when they get back to you. It's Black Friday weekend and it's one of the super busiest time of the year.

Re: Response time for CS_Agent?

JW12 — Sat, 25 Nov 2023 19:16:01 GMT

I figured as much especially with so many people having issues… was just hoping someone would reply with how long they waited for a response. Ah well, guess I wait as patiently as I can. LOL

Re: Response time for CS_Agent?

SlickVic — Sat, 25 Nov 2023 19:19:23 GMT

2 weeks minimum likely before they clear up this mess they have created.

Re: Response time for CS_Agent?

ks244 — Sat, 25 Nov 2023 19:45:43 GMT

im in the same boat, signed up yesterday, been charged 3 times and cant login to account. opened with cs hours ago with no reply and getting pretty close to doing a reversal of charges on my credit card

Re: Response time for CS_Agent?

JW12 — Sat, 25 Nov 2023 20:00:13 GMT

Yeah, same here. I have 4 pending charges, so they aren’t processed at least.

Every time I try to login to my account I’m prompted to resume activation, if I do I get another pending charge… when I use the app I get to the step to continue with esim then the app encounters an error. So can’t do much without support at this point. Hoping they reply by tomorrow. LOL