topic Re: How do I cancel in Get Support

How do I cancel

ColinPrit — Sat, 25 Nov 2023 18:35:53 GMT

I have been waiting for an agent for 2 hours for a simple question. It said 2 people were ahead of me and then all of a sudden 47th in line. The website has been not signing me in and glitching. All I want is to cancel the order as this is not the service level I signed up for.

Re: How do I cancel

yuanlin — Sat, 25 Nov 2023 18:38:08 GMT

just remove your payment mrthod

Re: How do I cancel

Handy1 — Sat, 25 Nov 2023 18:38:20 GMT

@ColinPrit If your waiting for a SIM card and haven’t activated it yet then you don’t need to do anything but you can confirm with support by sending private message using this direct link

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How do I cancel

hTideGnow — Sat, 25 Nov 2023 18:39:32 GMT

hi @ColinPrit PM is prepaid and usually do not provide refund

Since it has been paid, why not try it for a month

or if you like to try your luck, submit ticket with CS agent and ask for refund

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

BTW, where you see the wait time?

Re: How do I cancel

ColinPrit — Sat, 25 Nov 2023 18:42:34 GMT

Re: How do I cancel

Andy85 — Sat, 25 Nov 2023 18:53:36 GMT

@ColinPrit Is your intention of canceling so that you can go with another carrier? If so, when you port your line over to the other carrier, your subscription with Public Mobile will automatically cancel. If you cancel in advance, you won't be able to use your same phone number with the new cellphone provider.

If you are afraid that Public mobile will continue to take payments off your credit card while you shop around with other cellphone providers, you can simply remove your payment method so that you are not charged. If you stay with public mobile and do not pay within 90 days, your account with public mobile will be closed automatically.

Re: How do I cancel

DanielD43 — Sun, 26 Nov 2023 18:44:08 GMT

Many customer have horrendous problems with Public Mobile. As I noted before, I can't even login into my account, and customer service agents are incompetent to fix this problem. All their advice is just a waste of time, no help. For example, you have these incompetent people telling me to check my junk folder, making me look stupid. I mean, how stupid do you think I am? Fix your glitches ! I can;'t even receive verifcation codes to log into my account to cance l it.

I recommend you file complaint to Commission for Complaints for Telecom-television Services (CCTS) https://www.publicmobile.ca/en/bc/ccts