topic transfer number issues in Get Support

transfer number issues

kk1ccin — Sun, 31 Dec 2023 02:55:32 GMT

I have subscribed the 5g $34/40g plan. How can I transfer the sim of ctexcel to the esim of public mobile? My service provider is not on Public Mobile self-service activation list. Can someone manually help me port it in?

Re: transfer number issues

yuanlin — Sat, 25 Nov 2023 18:34:49 GMT

send message to CS_Agent. Ask them to help you.

you could use Telus to port in the number and leave the PIN as account number. I was succeed by this way

Re: transfer number issues

kk1ccin — Sun, 26 Nov 2023 20:14:56 GMT

Thank you! I solved it!

Re: transfer number issues

GeorgeW5579 — Sun, 31 Dec 2023 02:38:06 GMT

Hello Yuanlin, the PIN from Ctexcel is 4 digit, and the account number Public Mobil requires is at list 5 digit. I tried the acount number and it won't pass. The only option is to put IMEI number, but the error message is the phone number and IMEI/Account Number doesn't message, presumbly because it is under Telus but not Telus.

Re: transfer number issues

harvey300 — Fri, 23 Aug 2024 19:02:16 GMT

hello kk1ccin,

How did you solve it? could you please share your experience?