topic Re: $29/10GB/4G speed plan in Get Support

$29/10GB/4G speed plan

will13am — Sat, 25 Nov 2023 17:06:54 GMT

Anybody able to switch to this plan right now? I was trying to help a friend with the plan switch and it was nowhere to be found. The website still lists the plan as being available, but it is no longer in the self serve portal.

Re: $29/10GB/4G speed plan

Andy85 — Sat, 25 Nov 2023 17:10:45 GMT

Hi @will13am ,

As of last night, I was able to view it when logged into my account. That being said, I was skeptical as to why PM was offering the 6gb plan and the 10gb plan at the exact same price. It looks like they have since modified their fine print. The 10gb plan is for new activations only and I am unable to access the plan as of right now because I am an existing user.

Re: $29/10GB/4G speed plan

Chalupa_Batman — Sat, 25 Nov 2023 17:13:24 GMT

Hey @will13am

Yes. I just logged into the app and was able to change it. BUT I didn't go any farther other than look at the offer. I'm still on the fence about losing my $25 5GB plan. LOL.

EDIT: I saw it on my list this morning on my App when I woke up. I just checked now and the plan is gone. On the SHOP page it states Promotion. But when you click on it, it shows New Customers Only. Yup!

Re: $29/10GB/4G speed plan

Hannnnnnn — Sat, 25 Nov 2023 17:16:24 GMT

existing users changed it

Re: $29/10GB/4G speed plan

Andy85 — Sat, 25 Nov 2023 17:23:21 GMT

@Hannnnnnn wrote:
existing users changed it

@Hannnnnnn There are 2 possibilities I'm thinking of. Perhaps your friend switched their plan before Public Mobile changed the conditions of the plan. In that case, they were lucky. Otherwise, if the intent is for existing users to have access to the plan, it is a glitch on Public Mobile's end whereby some clients can make the switch and others cannot. Either way, this should be clarified.

Re: $29/10GB/4G speed plan

Lieux — Sat, 25 Nov 2023 17:30:42 GMT

@will13am I just did on the application.

Re: $29/10GB/4G speed plan

will13am — Sat, 25 Nov 2023 17:33:59 GMT

I don't recall seeing anything about new activations only yesterday which is why I wanted to poll the community. It looks like they added the new condition this morning. Late last night I successfully got this plan for a few of my accounts. I mentioned it to a friend this morning and they wanted the plan but it was not there anymore. Oh well, maybe they will bring it back for cyber Monday.

Re: $29/10GB/4G speed plan

Lieux — Sat, 25 Nov 2023 17:37:11 GMT

Nothing about just for new activations only when I did it around 12.20 PM today.

Re: $29/10GB/4G speed plan

will13am — Sat, 25 Nov 2023 17:38:29 GMT

@Lieux wrote:
Nothing about just for new activations only when I did it around 12.20 PM today.

Probably QC customers exempted. 😥

Re: $29/10GB/4G speed plan

Hannnnnnn — Sat, 25 Nov 2023 17:39:34 GMT

don't think so

Re: $29/10GB/4G speed plan

Andy85 — Sat, 25 Nov 2023 17:39:45 GMT

@will13am wrote:
I don't recall seeing anything about new activations only yesterday which is why I wanted to poll the community. It looks like they added the new condition this morning. Late last night I successfully got this plan for a few of my accounts. I mentioned it to a friend this morning and they wanted the plan but it was not there anymore. Oh well, maybe they will bring it back for cyber Monday.

@will13am agreed. I think that is what happened. I was a little skeptic as to why PM was offering a 6gb and 10gb plan at the identical price lol. I felt like there would be a catch somewhere. I think we're all learning about the catch today haha.

Re: $29/10GB/4G speed plan

Andy85 — Sat, 25 Nov 2023 17:41:01 GMT

@will13am wrote:
@Lieux wrote:
Nothing about just for new activations only when I did it around 12.20 PM today.
Probably QC customers exempted. 😥

@will13am I'm from Quebec and I am unable to find the 10gb plan at the moment anymore when logged into my account.

Re: $29/10GB/4G speed plan

Lieux — Sat, 25 Nov 2023 17:43:04 GMT

Funny…

I was able to do it.

Re: $29/10GB/4G speed plan

Chalupa_Batman — Sat, 25 Nov 2023 17:44:26 GMT

You see THIS on the Shop page.

You see THIS when you click on it.

Just SOOOO confusing.

Re: $29/10GB/4G speed plan

Hannnnnnn — Sat, 25 Nov 2023 17:44:30 GMT

a little bit unfair😂

Re: $29/10GB/4G speed plan

will13am — Sat, 25 Nov 2023 17:45:52 GMT

@Andy85 wrote:
@will13am wrote:
@Lieux wrote:
Nothing about just for new activations only when I did it around 12.20 PM today.
Probably QC customers exempted. 😥
@will13am I'm from Quebec and I am unable to find the 10gb plan at the moment anymore when logged into my account.

Maybe cached data is helping some customers get it. I checked a couple of my accounts which do not this plan set up for upcoming renewal and it is definitely no longer available for selection. We must have had a rug pull this morning. I am glad I was able to barely login last night and get the plan for my accounts that were on the $25/5GB/3G speed plan. Paying $4 more for a proper speed is definitely worth it.

Re: $29/10GB/4G speed plan

Hannnnnnn — Sat, 25 Nov 2023 17:46:58 GMT

that'r right

Re: $29/10GB/4G speed plan

Andy85 — Sat, 25 Nov 2023 17:47:18 GMT

@Lieux wrote:
Funny…
I was able to do it.

@Lieux Take the plan and run!!! hahaha

Re: $29/10GB/4G speed plan

wetcoaster — Sat, 25 Nov 2023 17:56:23 GMT

@will13am wrote:
I don't recall seeing anything about new activations only yesterday which is why I wanted to poll the community. It looks like they added the new condition this morning. Late last night I successfully got this plan for a few of my accounts. I mentioned it to a friend this morning and they wanted the plan but it was not there anymore. Oh well, maybe they will bring it back for cyber Monday.

Same here - with the difference that my friend tried to log in ever since the $29 plan showed up. They literally tried for 10+ hours - the odd time the system actually got them on the landing page, they would be kicked out before the subscription page loaded. Coming back this morning, when they finally were able to access the change subscription page, the plan wasn't available anymore. It's PM's loss really, this person will not spend $34 on their plan, but would have gone for $29...

Re: $29/10GB/4G speed plan

will13am — Sat, 25 Nov 2023 18:38:12 GMT

@wetcoaster wrote:
@will13am wrote:
I don't recall seeing anything about new activations only yesterday which is why I wanted to poll the community. It looks like they added the new condition this morning. Late last night I successfully got this plan for a few of my accounts. I mentioned it to a friend this morning and they wanted the plan but it was not there anymore. Oh well, maybe they will bring it back for cyber Monday.
Same here - with the difference that my friend tried to log in ever since the $29 plan showed up. They literally tried for 10+ hours - the odd time the system actually got them on the landing page, they would be kicked out before the subscription page loaded. Coming back this morning, when they finally were able to access the change subscription page, the plan wasn't available anymore. It's PM's loss really, this person will not spend $34 on their plan, but would have gone for $29...

Shopping can be a zero sum game where you win some and lose some. I downgraded $39 accounts to $34 and upgraded $25 accounts to $29. Net outcome is $1 average savings with a whole lot more usage. I think I won more than I lost.