topic Re: SOS in Get Support

SOS

TanyaWaiz — Sat, 25 Nov 2023 17:10:48 GMT

I signed up last month for a 3month plan prepaid. I Used 1 month and now would be my second month and i have no service, data etc….
what can i do as I need my phone especially when I leave the house.

pls help

Re: SOS

hTideGnow — Sat, 25 Nov 2023 17:12:49 GMT

hi @TanyaWaiz physical sim?

try reboot your phone. Try Reset All Networks

if both not work, try your sim on another phone

if still dais? submit ticket with CS agent here and ask them to refresh the account on the system

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SOS

hairbag1 — Sat, 25 Nov 2023 17:13:01 GMT

@TanyaWaiz

sounds like you actually signed for the 30 day plan. Dial 611 to hear status of your account. Did you register your credit card for Autopay when you activated ?

Re: SOS

Andy85 — Sat, 25 Nov 2023 17:16:46 GMT

@TanyaWaiz Sorry to hear about your experience. Can you post a screenshot of your plan details in the chat so we can see which plan you selected. Also, what was the amount debited from your credit card/bank account? Perhaps you selected a 30 day plan?