topic Re: unable to activate eSIM in Get Support

unable to activate eSIM

xianmoon — Sat, 25 Nov 2023 16:23:22 GMT

Yesterday I transferred from Fido to public mobile, however, my eSIM card cannot be activated. Is there someone who can assist me, if not what should I do now? My phone is a iPhone 13 Pro

Re: unable to activate eSIM

BKNS27 — Sat, 25 Nov 2023 16:32:54 GMT

@xianmoon

Did you go to Setting>Cellular>Add eSIM to see if it is added.

If not and if it didn’t work. Scan the QR code from the welcome email from PM with the phone camera.

Re: unable to activate eSIM

Chalupa_Batman — Sat, 25 Nov 2023 16:32:55 GMT

Hi @xianmoon

If your eSIM didn't work, I'd reach out to a CS Agent for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You should also consider purchasing a physical SIM card as they are easier to deal with. You can purchase one for $4.99 on Amazon.

Amazon

Re: unable to activate eSIM

xianmoon — Sat, 25 Nov 2023 17:00:01 GMT

Yes, I tried to scan the QR code from the welcome email, but it still couldn’t be activated.

Re: unable to activate eSIM

xianmoon — Sat, 25 Nov 2023 17:00:31 GMT

Thank you.

Re: unable to activate eSIM

BKNS27 — Sat, 25 Nov 2023 18:25:13 GMT

@xianmoon

Private message a CS_Agent, it should be an easy fix.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: unable to activate eSIM

xianmoon — Sat, 25 Nov 2023 18:30:49 GMT

Thanks for the reply, I already sent the message, still waiting for their response

Re: unable to activate eSIM

Chancelyn — Sat, 25 Nov 2023 18:47:45 GMT

For me, i need to setting, switch off the old number and turn on the new number.

Hope it helps