topic Re: Double billing in Get Support

Double billing

johnieman1135 — Sat, 25 Nov 2023 16:53:09 GMT

How do I get a hold of customer service for help on being double billed

Re: Double billing

hairbag1 — Sat, 25 Nov 2023 16:59:52 GMT

use this link to mesage Customer Support. Watch the little envelop icon on top right side of page will be highlighted when they respond...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

added...check with your bank to see if PM actually billed you X 2.

Re: Double billing

mojorising — Sat, 25 Nov 2023 17:00:10 GMT

Can you describe or know how that double billing may have occurred? to message a CS Agent, click on the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep checking your Community inbox envelope icon on top right after the ticket is submitted. CS Agent will reply to you there.

Have your name, address and phone number when you message them to speed things up.

Re: Double billing

Chalupa_Batman — Sat, 25 Nov 2023 17:01:43 GMT

Hi @johnieman1135

Before you contact a CS Agent for help, check a few things first. If it came out of your bank account, contact your bank FIRST to confirm 2 payments came out. If it came off your credit card, contact your credit card company FIRST to make sure it was a double payment made. Always check with source first before contacting a CS Agent. Most times they aren't double payments, there is one payment then a pending payment.