topic Re: Service in Get Support

Service

Bigbiker57 — Sat, 25 Nov 2023 16:08:58 GMT

My wife’s account is set to auto renew but it didn’t money was available. She tried to put a payment on it and it went to my account. Now my account has $70 available funds but now she can’t even access hers. I’ve tried to contact support but keep getting an error. Her service isn’t working not happy.

Re: Service

kb_mv — Sat, 25 Nov 2023 16:12:21 GMT

@Bigbiker57 Contact customer service at the link below. They will help you out.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Service

hTideGnow — Sat, 25 Nov 2023 16:12:22 GMT

hi @Bigbiker57 PM agent won't help to move money from one to another account

your problem was due to browser cache. please use Incognito/private/secret mode. on your browser to login and pay

Re: Service

Andy85 — Sat, 25 Nov 2023 16:12:31 GMT

@Bigbiker57 sorry to hear about your experience. It can be frustrating to not have cellphone service.

Your wife would need to make sure that she is logged into the right account and then make her payment. The best solution is to have the auto pay option registered to avoid missing a month.

As for the double payment on your account, you can submit a ticket when the site is more functional to see if that can be credited back to you as it seems to be an honest error. The website traffic is very high right now due to the Black Friday deals but you can try to submit a ticket when it eventually puts you through.

Re: Service

hairbag1 — Sat, 25 Nov 2023 16:14:52 GMT

@Bigbiker57

now you have a nice credit to your account for future renewals. Your bride will need to add $$ to HER account this time. PM won't take from your account to apply to hers.

Re: Service

BKNS27 — Sat, 25 Nov 2023 16:17:16 GMT

@Bigbiker57

Each account has a different email address so she used the wrong email to make your payment.

Just private message a CS_Agent to reverse the charges and she needs to private message a CS_Agent to help her access her account at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Service

Bigbiker57 — Sat, 25 Nov 2023 16:19:26 GMT

Thank we’ll give that a try

Re: Service

Bigbiker57 — Sat, 25 Nov 2023 16:26:41 GMT

That’s the biggest problem she can’t access her account

Re: Service

Bigbiker57 — Sat, 25 Nov 2023 16:28:51 GMT

Unfortunately money is tight can’t afford extra payment