topic Re: Plan not available in Get Support

Plan not available

Loco — Sat, 25 Nov 2023 15:46:53 GMT

My wife and I were on the same type of plan ($25/month, 1gb data). I logged in to my account and upgraded to the $29/month, 10gb plan. I then logged into her account and tried to do the same thing but it doesn't show that plan as available. The lowest 4g plan it shows is $34/month, 30gb data. The $29/month, 10gb plan still shows on the PM site but not as an option to upgrade her account to. Any ideas?

Re: Plan not available

hTideGnow — Sat, 25 Nov 2023 15:49:47 GMT

hi @Loco

I think it is browser cache problem

use Incognito/private/secret mode on the browser and try again and should be good

Re: Plan not available

homer — Sat, 25 Nov 2023 15:49:55 GMT

Same. The $29 10GB plan was not found on my account... 😞

Re: Plan not available

kb_mv — Sat, 25 Nov 2023 15:50:53 GMT

@Loco Have you tried doing the change in a browser instead of the app? I'm still showing the $29 plan available.

Re: Plan not available

homer — Sat, 25 Nov 2023 15:53:43 GMT

I don't think so. I tried the website, the app, incognito mode, different browsers... Still did not find the $29 plan.

Re: Plan not available

kb_mv — Sat, 25 Nov 2023 15:58:12 GMT

@homer I just went into my app and can see the $29 plan available.....

Re: Plan not available

kb_mv — Sat, 25 Nov 2023 16:00:35 GMT

@Loco @homer Maybe send a message to customer service at the link below. Explain what is happening and ask them to schedule the plan change for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Edit spelling

Re: Plan not available

homer — Sat, 25 Nov 2023 16:00:13 GMT

So is this a targeted offer? Like OP's account has the plan, but his wife's account does not have access? I am looking at another post and it seems many people are in the same boat: Tried to switch to $29 plan yesterday but the site... - Community (publicmobile.ca)

Re: Plan not available

Andy85 — Sat, 25 Nov 2023 16:00:17 GMT

@Loco @homer you're right. I was able to see the $29/10gb plan on the website but once I am logged into my account, I can only see the $29/6gb plan. I would say to keep checking up on your subscription list to see if it gets updated. Keep in mind that the $29/10gb plan is brand new to clients so the site might still be configuring itself to this new rate.

Re: Plan not available

Loco — Sat, 25 Nov 2023 16:00:55 GMT

I was trying to do the change in Chrome on my desktop computer. I also tried the change in the app on her phone. I also tried in incognito mode and in an Edge browser. All have the same result of not showing that plan.

Re: Plan not available

hTideGnow — Sat, 25 Nov 2023 16:02:26 GMT

hi @Loco try submit ticket and confirm if the plan is still live, should be. And maybe ask the agent to help to schedule for you

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Plan not available

kb_mv — Sat, 25 Nov 2023 16:02:57 GMT

@homer It is not a targeted plan. It is available on the general plans page. As mentioned earlier contact customer service and ask them to schedule the plan change for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Plan not available

kb_mv — Sat, 25 Nov 2023 16:03:39 GMT

@Loco As mentioned earlier contact customer service and ask them to schedule the plan change for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Plan not available

homer — Sat, 25 Nov 2023 17:17:08 GMT

The website now says New Activations Only... I guess I am out of luck.