topic Re: Tried to switch to $29 plan yesterday but the site was failing on payment in Get Support

Tried to switch to $29 plan yesterday but the site was failing on payment

Mapleleafer — Sat, 25 Nov 2023 15:40:36 GMT

I tried to switch to his plan yesterday but the site would not let me and now it is gone, can some agent contact me and please switch me over?

https://subscribe.publicmobile.ca/en/on/activation/plans/10GB-4Gspeed2

Thank you!

Re: Tried to switch to $29 plan yesterday but the site was failing on payment

Andy85 — Sat, 25 Nov 2023 15:41:59 GMT

Hi @Mapleleafer ,

Have you attempted to switch your plan today? The site seems to be a little more responsive.

Re: Tried to switch to $29 plan yesterday but the site was failing on payment

Handy1 — Sat, 25 Nov 2023 15:42:11 GMT

@Mapleleafer Try to clear web browser or try on the app it’s still there . You can also change to a different plan for next renewal then immediately go back to change plan again and it should show up

Re: Tried to switch to $29 plan yesterday but the site was failing on payment

grlahay — Sat, 25 Nov 2023 15:42:15 GMT

Seems like a lot of us are in this situation!

Re: Tried to switch to $29 plan yesterday but the site was failing on payment

hairbag1 — Sat, 25 Nov 2023 15:42:37 GMT

@Mapleleafer

I can see it's still being offered. Use a laptop and clear cache files. Then check website again.

Re: Tried to switch to $29 plan yesterday but the site was failing on payment

Potrice1337 — Sat, 25 Nov 2023 15:46:36 GMT

I cannot see the 29$/m 10GB 4G plan anymore online. Did they remove it? Are they going to keep it and bump it up to 20GB to match the other competitors?

Re: Tried to switch to $29 plan yesterday but the site was failing on payment

Andy85 — Sat, 25 Nov 2023 15:49:26 GMT

@Potrice1337 other competitors are offering 20gb at $29? Which ones?

Re: Tried to switch to $29 plan yesterday but the site was failing on payment

Mapleleafer — Sat, 25 Nov 2023 15:49:53 GMT

It is not there when I try to switch my plan and I have cleared my cache and in incognito mode...

Re: Tried to switch to $29 plan yesterday but the site was failing on payment

grlahay — Sat, 25 Nov 2023 15:54:11 GMT

It's not available to be switched to right now. I only saw it on the new subscriber page. Not happy about it because the website wasn't working yesterday at all. I couldn't get into my account to even change it.

Re: Tried to switch to $29 plan yesterday but the site was failing on payment

hTideGnow — Sat, 25 Nov 2023 15:56:55 GMT

@Mapleleafer @grlahay i still see the olan this morning

Maybe browser cache problem. Please use Incognito/Private/secret mode on the browser to login My Account instead of app or regular browser mode to try again

Re: Tried to switch to $29 plan yesterday but the site was failing on payment

homer — Sat, 25 Nov 2023 15:57:09 GMT

Same. I tried logging in yesterday and it never worked... Today I could login but the plan is gone 😩

Re: Tried to switch to $29 plan yesterday but the site was failing on payment

Andy85 — Sat, 25 Nov 2023 16:02:50 GMT

@hTideGnow are you seeing the $29/10gb plan when logged into your account and navigate to your subscription area or do you just see it when casually browsing the site but not logged in?

Re: Tried to switch to $29 plan yesterday but the site was failing on payment

grlahay — Sat, 25 Nov 2023 16:03:10 GMT

you see it on the subscription change page? Cause I know it's on the new subscriber page. Are you looking at that vs change? I've cleared cache and went incognito. It's not there.

Re: Tried to switch to $29 plan yesterday but the site was failing on payment

m99ck — Sat, 25 Nov 2023 16:15:25 GMT

Same problem here. To be clear, it was previously available on the Change Subscription page (once logged in) and I even managed to do that (after many tries!).

However today the change isn't reflected, and the $29/mo. plan is gone from the Change Subscription page. It is still listed on the main Public Mobile page (for new sign ups).

Really hoping they can honour the $29/mo. plan as I spent many hours trying to switch to it.

Re: Tried to switch to $29 plan yesterday but the site was failing on payment

Andy85 — Sat, 25 Nov 2023 16:21:03 GMT

@m99ck I just read the fine print... It's for new activations only 😞

If you are an existing client, that's probably why you don't see it

Re: Tried to switch to $29 plan yesterday but the site was failing on payment

Mapleleafer — Sat, 25 Nov 2023 16:41:28 GMT

I have tried everything different browsers incognito cleared cache and the plan does not show in 4G, 5G nor All when switching plans. My wife tried just now on a different device and same. Can a public mobile agent switch us over to the $29 plan manually? If there is a page about it and it says for all new and current we should be able to switch. Is this just a case of bad public mobile customer portal?

Re: Tried to switch to $29 plan yesterday but the site was failing on payment

m99ck — Sat, 25 Nov 2023 17:01:01 GMT

Yeah, I think they changed it this morning to New Subscribers only. However, it was definitely on the Change Subscription page for existing subscribers before... they removed it this morning. I went through the change while it was available but the website was having issues, I would like a CS Agent to hopefully switch me to the plan manually now as I did make the change but it seems it didn't apply correctly because of the website issues.

Re: Tried to switch to $29 plan yesterday but the site was failing on payment

Andy85 — Sat, 25 Nov 2023 17:07:18 GMT

@m99ck Yup, I was able to view it yesterday but was skeptical as to why they were offering a 6gb and 10gb plan at the exact same price. I think they made the correction today to differentiate that the 10gb plan is for new members only. Oh well.

Re: Tried to switch to $29 plan yesterday but the site was failing on payment

kistarla — Sat, 25 Nov 2023 17:11:24 GMT

I was able to switch to this plan early this morning (ON and existing customer), and it's still showing up as an upcoming subscription.

Re: Tried to switch to $29 plan yesterday but the site was failing on payment

homer — Sat, 25 Nov 2023 17:15:01 GMT

I do not see the 6GB plan, probably because I have an Ontario account..