topic Re: Service in Get Support

Service

Peteunrau — Sun, 26 Nov 2023 16:48:44 GMT

My phone is not working I can’t receive any phone calls outgoing calls only

Re: Service

will13am — Sat, 25 Nov 2023 14:54:30 GMT

@Peteunrau , did you perform a number transfer? If you did, was a verification text received on the old service? Try also a phone reboot if you have verified the number transfer.

Re: Service

Andy85 — Sat, 25 Nov 2023 15:07:11 GMT

@Peteunrau are you a new member who recently transferred to public mobile or an existing client?

Re: Service

hairbag1 — Sat, 25 Nov 2023 15:08:19 GMT

@Peteunrau

any help ?...

https://www.publicmobile.ca/en/bc/get-help/articles/number-transfer-port-troubleshooting

Re: Service

BKNS27 — Sat, 25 Nov 2023 15:44:43 GMT

@Peteunrau

Did you reply with YES to the text with your old SIM in your phone if you just ported your number over to PM?

If you did, reboot your phone by powering off then back on.

If you didn’t reply then contact a CS_Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437