topic Re: Activation problem - Black Friday in Get Support

Activation problem - Black Friday

Meelfong — Sat, 25 Nov 2023 07:55:16 GMT

Hello. I am new to Public Mobile and unable to activate the black Friday 5G deal. Using the App to activate keeps looping me back to Login page. I saw an earlier post that there are issues with the App. Hopefully, someone can help provide an update. Thanks.

Re: Activation problem - Black Friday

Andy85 — Sat, 25 Nov 2023 08:06:17 GMT

Hi @Meelfong ,

It is likely an issue with the app. The site and app have been dysfunctional today but are slowly beginning to work again. You can try to see if the website gives you more success after clearing your cache and using incognito mode.

If the issue persists tomorrow while all other areas of the site/app are running fine, I would consider opening a ticket:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will send you a message in your community inbox if that's the case so keep an eye out for a response.

Re: Activation problem - Black Friday

sarahuwu — Sat, 25 Nov 2023 08:09:06 GMT

I had the same issue and had to reinstall the app before it let me log in and install the esim

Re: Activation problem - Black Friday

Meelfong — Sat, 25 Nov 2023 10:59:23 GMT

Thank you for your response sarahuwu. I received an update. See response 2.

Re: Activation problem - Black Friday

Meelfong — Sat, 25 Nov 2023 11:12:00 GMT

Hi Andy85,

I think you are correct. It was the App and Black Friday. There was a delay with processing. I received an email confirming my subscription after. In process of transferring number now. Thank you!

Re: Activation problem - Black Friday

Andy85 — Sat, 25 Nov 2023 14:33:37 GMT

@Meelfong Awesome!! Happy to hear that it ended up working!