topic Re: Port in failed in Get Support

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illy — Mon, 27 Nov 2023 01:41:43 GMT

Re: Port in failed

softech — Sat, 25 Nov 2023 14:11:22 GMT

did you provided PM the IMEI instead of the account number with your old carrier?? Please update them with the account number instead

There is a number to call to talk to live support and update the missing info. They can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Port in failed

Zezima — Sat, 25 Nov 2023 14:20:46 GMT

Hi there, can you message me the number as well? I used my IMEI instead of account number and encountered the same issue.

Thanks

Re: Port in failed

softech — Sat, 25 Nov 2023 14:22:13 GMT

@Zezima

Sent!

Re: Port in failed

Zezima — Sat, 25 Nov 2023 14:47:57 GMT

A solution for this for me since my previous service cut off and I couldn't call in was to go into my cellular settings, turn off my old carrier service and activate my ESIM. As soon as I turned it on (it was off by default after getting notification that ESIM port failed) it worked. No issues so far! Thanks