topic Re: missing items from my plan in Get Support

missing items from my plan

Running604 — Tue, 04 Jan 2022 10:02:43 GMT

When I purchased my $60/month plan it included 8.5GB Data and 2GB of US Data. My plan is no longer showing that I have the 2GB of US data.

Re: missing items from my plan

Anonymous — Sun, 05 Dec 2021 17:37:38 GMT

@Running604

that monthly bonus for 2GB no expires but you have to keep your plan and if you changed your plan you will lost the promo 2GB, and if you didn't change your plan you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

please include in your message,
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Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
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Good Luck...

Re: missing items from my plan

HALIMACS — Sun, 05 Dec 2021 17:38:43 GMT

@Running604

The US data may have been a roaming add on which expire 10 days after being added.

Re: missing items from my plan

walker1 — Sun, 05 Dec 2021 17:45:55 GMT

@Running604

Look under plan details. It should be listed there. It should be listed under your plan details as long as you didn't change your plan since you first got it.

That plan isn't offered anymore. It was offered for a very short time.

Re: missing items from my plan

softech — Sun, 05 Dec 2021 17:43:18 GMT

@Running604 wrote:
When I purchased my $60/month plan it included 8.5GB Data and 2GB of US Data. My plan is no longer showing that I have the 2GB of US data.

@Running604 did you purchase plan before, around 2019? "$60 for 8.5 GB at 3G speed + 2 GB of US Data + UL Canada/US Talk & Text" ? did you make any plan change lately?

if you joined the plan back in 2019, you should see 2 lines in My Acocunt:

2GB data at 3G speed
and another line for the domestic data 8.5GB at 3G speed.

can you post of screenshot showing what is included in the plan now?

Re: missing items from my plan

Running604 — Sun, 05 Dec 2021 17:43:00 GMT

I have looked there and it is not listed, THank you.

Re: missing items from my plan

Running604 — Sun, 05 Dec 2021 17:45:23 GMT

Yes i did purchase my play more than 2 yrs ago and it was this plan "$60 for 8.5 GB at 3G speed + 2 GB of US Data + UL Canada/US Talk & Text"

There is no other line that shows that shows the US Data

Thank you for your help

Re: missing items from my plan

Running604 — Sun, 05 Dec 2021 17:46:11 GMT

it was not a roaming add on my plan was

"$60 for 8.5 GB at 3G speed + 2 GB of US Data + UL Canada/US Talk & Text"

Re: missing items from my plan

softech — Sun, 05 Dec 2021 17:47:39 GMT

@Running604 provide us a screenshot of the My Plan details

The US data line (2GB) never was never properly identified as being 2GB US data on the overview page, but you should see 2 lines showing data:

2GB data at 3G speed
and another line for the domestic data 8.5GB at 3G speed.

Re: missing items from my plan

walker1 — Sun, 05 Dec 2021 17:48:58 GMT

@Running604

If it's not listed in your account anymore. Please use the chat bubble at the page bottom right corner to get a ticket for help with that from a CSA.

Re: missing items from my plan

Running604 — Sun, 05 Dec 2021 17:52:09 GMT

Re: missing items from my plan

Running604 — Sun, 05 Dec 2021 17:54:53 GMT

Also, I have never changed my plan since I purchased the one that included the 2GB of US Data.

Thank you

Re: missing items from my plan

walker1 — Sun, 05 Dec 2021 17:57:04 GMT

@Running604

If it's not listed under plan details then use the chat bubble at the page bottom right corner to get a ticket for help with that from a CSA.

If you have trouble using the chat bubble, then send a private message to CS_Agent

Re: missing items from my plan

Anonymous — Sun, 05 Dec 2021 17:55:07 GMT

@Running604 wrote:
it was not a roaming add on my plan was
"$60 for 8.5 GB at 3G speed + 2 GB of US Data + UL Canada/US Talk & Text"

@Running604

yeah your right before public mobile has that plan and i see your photo is missing

you need to Contact Customer Support Agent by CS_Agent, go to my OP to see instructions how to contact them.

Re: missing items from my plan

softech — Sun, 05 Dec 2021 17:56:29 GMT

@Running604 yes, this look like the $60 snowbird plan except without the US roaming data

2 weeks, ago, there was another person have a thread with similar experience. He never reported back what happen or if he got it sorted out.

Please open a ticket with PM and see what they say. Kindly report back so we know

to open ticket with PM:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: missing items from my plan

softech — Sun, 05 Dec 2021 17:57:44 GMT

This was the similar thread... the person never came back so we don't know how it ends:

Solved: US Roaming - Community (publicmobile.ca)

kindly let us know what you found form CS Agent