topic Re: 5G Not Working! in Get Support

5G Not Working!

ASaeed — Sat, 25 Nov 2023 08:50:25 GMT

I recently subscribed to PM. It has been a day. I got the $34 - 20GB 5G data plan yesterday. Unfortunately, in my settings it only gives me an option of LTE or 3G, even though my phone is an iPhone 12 and I was with Telus before, 5G was on all the time.
I restarted my phone several times and rested the network settings on my iPhone but it’s still the same.
I also have the option to delete this cellular and download the esim again because PM sent me a QR code on my email. I don’t wanna risk it though. I tried submitting a ticket as well, but it keeps on showing me an error.
Also, I have subscribed to the black Friday promo now, It’ll change on the renewal next month.

Re: 5G Not Working!

Handy1 — Sat, 25 Nov 2023 08:54:05 GMT

@ASaeed That’s odd you should have 5G option in cellular voice and data options , but you can use this direct link to sub not ticket with support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 5G Not Working!

LitlLdy — Sat, 25 Nov 2023 09:08:36 GMT

@ASaeed , this may be a silly question but is your iPhone updated to the latest software iOS 17.1.1?

Edit: it isn’t your eSIM. Please don’t delete it or you will need to purchase another one or a SIM Card! You cannot use the same QR code again!

Re: 5G Not Working!

khraeohn — Sat, 25 Nov 2023 09:25:08 GMT

Double check your network type under your settings and make sure it's not LTE only or some variation that doesn't allow 5G

Re: 5G Not Working!

dwh1 — Sat, 25 Nov 2023 11:15:33 GMT

@ASaeed In addition to the other suggestions, go tonSettings/General/About and see if your phone installs an updated carrier profile.