topic UNABLE TO SUBMIT TICKET in Get Support

UNABLE TO SUBMIT TICKET

canada2023 — Sat, 25 Nov 2023 05:56:29 GMT

UNABLE TO SUBMIT A TICKET TO CANCEL MY ACCOUNT. THE PAGE EITHER GETS STUCK LOADING OR SHOWS 404

Re: UNABLE TO SUBMIT TICKET

Gwanzi — Sat, 25 Nov 2023 05:57:51 GMT

system crashes, try to refresh!

Re: UNABLE TO SUBMIT TICKET

Handy1 — Sat, 25 Nov 2023 05:57:53 GMT

@canada2023 You can use this direct link to submit ticket with support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: UNABLE TO SUBMIT TICKET

softech — Sat, 25 Nov 2023 05:58:43 GMT

@canada2023

yes, chatbot has problem with ticket (nothing to do with today's server problem), please private message agent instead:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: UNABLE TO SUBMIT TICKET

canada2023 — Sat, 25 Nov 2023 05:59:04 GMT

Been refreshing it all day! My account won't set up either. At this point I just want to cancel the whole thing, but that isn't possible without submitting a TICKET??? Which is down right now

Re: UNABLE TO SUBMIT TICKET

Tmoney — Sat, 25 Nov 2023 06:00:26 GMT

I got confused with this instruction before, you actually need to type in " cs_agent" in the to field and send a message to them.

Re: UNABLE TO SUBMIT TICKET

softech — Tue, 28 Nov 2023 18:19:46 GMT

@canada2023 you want to just "cancel" the account and don't need to port out the number?

If port out is needed, you still need an active PM account

if just cancel, it is hard to login My Account today, but if you can login, disable Autopay (not called Subscribed) under Payment page, Manage Subscription

or if you know the 4 digits pin, you can disable by dialing *611

Re: UNABLE TO SUBMIT TICKET

Handy1 — Sat, 25 Nov 2023 06:02:40 GMT

@Tmoney Yes if doing it from scratch , but that link provides the CS_Agent in the to field , just need to type your message and send with that link

Re: UNABLE TO SUBMIT TICKET

Meowington — Sat, 25 Nov 2023 07:53:41 GMT

System back online, I am able to login and switch to 5G $34/40GB plan.at 23:30 Vancouver time.