Transfer

Gury_604 — Sat, 25 Nov 2023 05:51:03 GMT

Hi I’m porting my old number to telus like fro public to Telus but I’m not receiving the text message to approve my porting phone number old.

Re: Transfer

softech — Sat, 25 Nov 2023 05:54:27 GMT

@Gury_604

You have submitted your port request with Telus already, I guess?

I guess both Telus and PM's server are really busy today and would be the reason for the delay

Make sure your PM account is active and you can still receive incoming calls and text
Then call Telus and ask them to re-trigger the porting request.
Wait another hour or two and you should receive that

If still not receive the text from PM asking you to approve the porting, please open ticket with PM support using this direct link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Make sure that you respond to this text within 90 minutes. If you do not receive this SMS or you do not respond within the 90 minute window, make up to 4 additional attempts to send it. If you are still experiencing any difficulties, reach out to a Customer Support Agent

(Ref: https://www.publicmobile.ca/en/on/get-help/articles/porting-out )

topic Transfer in Get Support

Transfer

Re: Transfer