topic Re: subscription not activated in Get Support

subscription not activated

Dubious_Clerk — Sat, 25 Nov 2023 01:24:48 GMT

I'm in the process of setting up my new account. I am trying to port my number from my Telus prepaid account. But I'm stuck on step 6. It says "Subscription not activated" whenever I log into the app. I have a physical Public sim card which I haven't inserted into the phone yet.

Re: subscription not activated

Dunkman — Sat, 25 Nov 2023 01:37:52 GMT

@Dubious_Clerk

Check your credit card online statement. Were you charged for your plan?

Unfortunately, the website (and app) is overwhelmed by new and existing customers trying to get the Black Friday deals.

Re: subscription not activated

pingle — Sat, 25 Nov 2023 03:16:21 GMT

Check a few hours later or tomorrow. The network was overloaded all afternoon/evening today.

Re: subscription not activated

Dubious_Clerk — Sat, 25 Nov 2023 17:54:46 GMT

I purchased the plan about a week ago. The 20 gig for $34. As well as a physical sim. I was on the last step of transfering my number. Now when I log into the app it goes straight to step 6 and says "subscription not activated".