topic Re: No account set-up in Get Support

No account set-up

KES65 — Sat, 25 Nov 2023 03:02:19 GMT

It says payment was processed but account was not set up. What do I do now?

Re: No account set-up

hTideGnow — Sat, 25 Nov 2023 03:09:01 GMT

HI @KES65 did you use the app to complete the activation?

esim or physical?

if physical, test the sim and see if it connects to PM nework

if esim, check your phone to see if it is installed. if not installed, check if you got a Welcome email and scan the QR code there to install

if that does not help, please submit ticket with CS agent here for help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No account set-up

KES65 — Sat, 25 Nov 2023 03:18:45 GMT

Thanks. The website issued the error when I tried to pay and order a physical SIM card. it just gave an error message and said check in the community. Very frustrating for a new customer