topic Re: No network. SOS only in Get Support

No network. SOS only

Angry_Customer — Sat, 25 Nov 2023 01:25:58 GMT

I switched to public mobile yesterday and it was working. However today, I only see SOS. I tried all the trouble shooting instructions on the website and nothing is working. I also tried to create a ticket multiple but the website won’t load. Another friend of mine has her network down too. WHAT TO DO NOW???

Re: No network. SOS only

Priority — Sat, 25 Nov 2023 01:29:24 GMT

If you put your SIM Card into another device does it also still have this same issue with No Service?

I have a Friend with the same issue today, and I've been trying to narrow down if it was a Broken/Defective SIM Card or this Black Friday overload. (They also just Activated Yesterday, and just today the New SIM Stopped working.)

We've been waiting for the Self Serve Portal to work so we can Change his SIM and Update it to a new one.

I will report back.

Re: No network. SOS only

Dunkman — Sat, 25 Nov 2023 01:34:12 GMT

@Angry_Customer

You might want to send a private message to CSA

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No network. SOS only

Angry_Customer — Sat, 25 Nov 2023 01:45:18 GMT

Unfortunately, I'm using an eSIM 🤧

Re: No network. SOS only

Angry_Customer — Sat, 25 Nov 2023 01:45:55 GMT

Thanks, I sent a message to them 😩