topic Re: Actived, but no service in Get Support

Actived, but no service

Vasil — Tue, 04 Jan 2022 20:34:26 GMT

On Monday, I tried to activate a new account with PM. However, new phone number is not working.- says no service. E-mails for assistance,but no answer. My account will not set up. It's a circle we cannot seem to get out of and we signed up for a 90 day plan - hope it doesn't start until we get this resolved. 2days has passed!

Re: Actived, but no service

Chaos_Scorpio — Wed, 28 Sep 2016 19:23:34 GMT

Ok all the common stuff:

have you tried taking the sim card out and putting it back in?

have you tried restarting the phone?

On your account page does it say Active (or suspend?)?

A mod can help for the serious things but if the above doesnt help we see what they can do @Shazia_K @Mary_M

Re: Actived, but no service

Mary_M — Wed, 28 Sep 2016 19:30:54 GMT

Good afternoon @Vasil

Welcome to Public Mobile !

I can certainly look into this for you, I'll send you a link to validate your account and we will proceed with your inquiry.

Thank you,

Mary

Re: Actived, but no service

Vasil — Wed, 28 Sep 2016 19:31:01 GMT

Have tried everything, but no service.

the PM service is so long, no any answer.

Re: Actived, but no service

Vasil — Wed, 28 Sep 2016 19:32:45 GMT

Email was verified, but ......

Re: Actived, but no service

srlawren — Wed, 28 Sep 2016 19:52:27 GMT

@Mary_M it doesn't sound like this is completed yet. Could you please jump back in to assist @Vasil further? Thank you!

Re: Actived, but no service

Mary_M — Wed, 28 Sep 2016 20:03:52 GMT

Yes @srlawren I'm waiting for @Vasil private message 🙂

Mary

Re: Actived, but no service

Vasil — Wed, 28 Sep 2016 20:10:41 GMT

Sorry, just learned I need to send a private message to you. The msn is send. Can you check it? Thanks.

vasil

Re: Actived, but no service

Vasil — Thu, 29 Sep 2016 12:50:03 GMT

Hi, is there any update for the activation? I am still waiting there.

Re: Actived, but no service

srlawren — Thu, 29 Sep 2016 18:36:01 GMT

@Shazia_K if @Mary_M isn't in today, could you please help out?

Re: Actived, but no service

Mary_M — Thu, 29 Sep 2016 18:43:06 GMT

Hey @srlawren

I sent @Vasil a private message a few hours ago, I am waiting on the details of the device to verify it's compatibility.

Mary

Re: Actived, but no service

srlawren — Thu, 29 Sep 2016 18:52:54 GMT

Thanks @Mary_M. Sorry I thought I had only seen posts from Shazia so far today, didn't realize you were in. I'm always too lazy to go back to the community home page to look at who's logged in. 😉

Re: Actived, but no service

Vasil — Thu, 29 Sep 2016 20:36:02 GMT

Hi,

I did not receive any private msn.

Re: Actived, but no service

Mary_M — Thu, 29 Sep 2016 20:39:25 GMT

Please check your inbox @Vasil, it was sent about 5 hours ago.

Mary