topic Re: Upgrading Plan in Get Support

Upgrading Plan

Livie — Sat, 25 Nov 2023 00:21:07 GMT

I cannot get into my account to upgrade my plan. I get into the first page where It says Welcome with my name. But when i try to add a plan it asks me to register. I have been with public mobile for a few years.

Re: Upgrading Plan

hairbag1 — Sat, 25 Nov 2023 00:23:02 GMT

@Livie

try again later on as the recent offers have been popular and the website is over-worked.

Re: Upgrading Plan

Andy85 — Sat, 25 Nov 2023 00:25:00 GMT

@Livie

the site has been down for a few hours. Too many people are probably trying to access the site and it caused a crash. The Black Friday deals are too good haha! You can't really blame people for wanting to take advantage of these awesome deals!

I would check back in a bit and try accessing your account again a little later on. Hoping that it loads for you soon!

Re: Upgrading Plan

Chalupa_Batman — Sat, 25 Nov 2023 00:25:14 GMT

Hi @Livie

Today is by far one of the most busiest days of the year for Public Mobile. Being Black Friday, the website and app are overwhelming the servers and aren't up to the normal standards we're use to. Best advice we can give is to either keep trying or try later in the evening when things settle down a bit. If you don't succeed at first, try and try and try again.

Re: Upgrading Plan

LitlLdy — Sat, 25 Nov 2023 00:38:32 GMT

@Livie wrote:
I cannot get into my account to upgrade my plan. I get into the first page where It says Welcome with my name. But when i try to add a plan it asks me to register. I have been with public mobile for a few years.

@Livie ,

I tried to switch to this plan but My Account & Public Mobile app are stuck on loading & never does. I have been trying for over 6 hours!

The response back from a CS_Agent:

“We are aware that there are issues with the website and the access to the self-serve profile.

That is due to the launch of the new plans.

The Tech Team is aware of the issue.

I suggest that you wait until tomorrow and try again.

At the moment, the website has issues due to a high volume of users.

I hope that tomorrow the website is running properly so you can schedule the plan change.”

As soon as I can successfully load My Account page & Public Mobile app I will post an update!

Re: Upgrading Plan

Alibhai — Sat, 25 Nov 2023 00:39:22 GMT

Thanks

Re: Upgrading Plan

LitlLdy — Sat, 25 Nov 2023 08:21:08 GMT

@Livie , the My Account webpage & Public Mobile app is working for me now! It is still a little slow but working much better!