topic Re: Transfer eSIM to New Phone in Get Support

Transfer eSIM to New Phone

aamyszak — Sat, 25 Nov 2023 07:14:50 GMT

I got a new iPhone today and I wasn't able to transfer the eSIM over. As I understand, I need to create a new eSIM for the new phone, however the app seems to be broken and I can't access anything to start the process. Any pointers?

Re: Transfer eSIM to New Phone

hTideGnow — Fri, 24 Nov 2023 22:31:35 GMT

hi @aamyszak esim cannot be transferred. You have to pay $5 for a new one.

Download the app on your new iPhone and buy using the app

Re: Transfer eSIM to New Phone

softech — Fri, 24 Nov 2023 22:31:37 GMT

@aamyszak

For eSIM with new phone, you have to re-buy a new one for $5.
Yes, while eSIM is "cool", there are disadvantages as well. For eSIM, if you have a new phone, or if you ever wipe your phone, you will have to re-buy a new eSIM again. There is no such problem with Physical sim card.

To rebuy new eSIM, First, download the app on your new phone, click ⊕ or ⧁ at the bottom left to bring up the menu and go to Subscription & Add-on page, scroll down to the bottom and click Shop SIM Card Now. You can buy and install eSIM from

Re: Transfer eSIM to New Phone

aamyszak — Fri, 24 Nov 2023 23:20:37 GMT

Thanks for confirming. Unfortunately the app is stuck in a loop of "Checking your session..."