topic Re: cancel in Get Support

cancel

unhappy2222 — Fri, 24 Nov 2023 22:42:47 GMT

cannot login to cancel. Eversafe is stuck loading

Re: cancel

Chalupa_Batman — Fri, 24 Nov 2023 22:44:03 GMT

Everything is freezing and taking a long time to load or even freeze up. It's Black Friday and it's causing the systems to freeze. Try again later tonight or tomorrow morning when there is less traffic.

Re: cancel

SourDude1234 — Fri, 24 Nov 2023 22:44:20 GMT

Same issue here, you just have to wait since the site is loaded with people trying to change plans.

Re: cancel

unhappy2222 — Fri, 24 Nov 2023 22:44:44 GMT

thank you will try later.

Re: cancel

softech — Fri, 24 Nov 2023 22:45:47 GMT

@unhappy2222 not a good time today as everyone is busy with activating new plans.If you are not in a rush, wait till Monday.

If you are, and you know the 4 digits pin, call *611 and disable Autopay there

Re: cancel

LitlLdy — Fri, 24 Nov 2023 23:34:01 GMT

@unhappy2222 .

When I tried logging in, A CS_Agent said:

“We are aware that there are issues with the website and the access to the self-serve profile.

That is due to the launch of the new plans.

The Tech Team is aware of the issue.

I suggest that you wait until tomorrow and try again.

At the moment, the website has issues due to a high volume of users.

I hope that tomorrow the website is running properly.”

Edit: As soon as I am able to successfully load the My Account website & Public Mobile app I will tag you to let you know.