topic Refunds and cancellation in Get Support

Refunds and cancellation

Abbid — Sun, 03 Dec 2023 18:18:11 GMT

Would like to please cancel and get refund as I have been trying get some help to swap eSIM to a physical SIM and it seems no one is responsive enough. May I please get my refund back. Thank you

Re: Refunds and cancellation

will13am — Fri, 24 Nov 2023 23:29:05 GMT

@Abbid , the SIM swap that you are trying to do is a self serve function in your online portal. You might have a huge problem trying to login at the moment because the servers are being hammered by customers trying to get the black Friday deals. If you need assistance from support, use the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refunds and cancellation

Abbid — Fri, 24 Nov 2023 23:42:26 GMT

Thanks, tried that for the last three days and no luck. This is the worst experience I have gotten so far from a totally online service providers...