topic Re: Self-Serve Not working in Get Support

Self-Serve Not working

SourDude1234 — Fri, 24 Nov 2023 22:26:12 GMT

Anyone else experiencing that the self serve keeps loading both desktop and app or is it just me?

Re: Self-Serve Not working

kb_mv — Fri, 24 Nov 2023 22:27:08 GMT

@SourDude1234 Not just you. Lots of us are trying app and desktop and having the same issues as you. Keep trying lol.

Re: Self-Serve Not working

Hdjfnxkz — Fri, 24 Nov 2023 22:27:49 GMT

Same issue here, the site kept crashing on me on both web site and the mobile app.

Re: Self-Serve Not working

SourDude1234 — Fri, 24 Nov 2023 22:29:35 GMT

Oh dang, well I was looking to get a new plan for someone else and now wondering if I should proceed because what if this happens during activation? Also I myself would like to switch to the new plan 34$ but I am afraid its gonna go 😞

Re: Self-Serve Not working

LitlLdy — Fri, 24 Nov 2023 22:47:04 GMT

@SourDude1234 wrote:
Anyone else experiencing that the self serve keeps loading both desktop and app or is it just me?

@SourDude1234 , I have been trying for 3 1/2 hours!

Re: Self-Serve Not working

SourDude1234 — Fri, 24 Nov 2023 22:47:44 GMT

You think I should take the risk and activate the new one or just wait?

Re: Self-Serve Not working

SourDude1234 — Fri, 24 Nov 2023 22:48:43 GMT

Update: I was able to get into an account, it showed me I was not subscribed when I was and then when I tried to change plan it said I didn't have a payment method (which I did) and when I tried to add it it said error and crashed 😞

Re: Self-Serve Not working

LitlLdy — Fri, 24 Nov 2023 22:49:10 GMT

@SourDude1234 wrote:
You think I should take the risk and activate the new one or just wait?

@SourDude1234 , please wait due to risk of complications unless you know you can successfully do it while none of us can access/load our My Accounts or Public Mobile app!

Re: Self-Serve Not working

LitlLdy — Fri, 24 Nov 2023 22:58:09 GMT

@SourDude1234 , update. I received a response back from a CS_Agent!

I tried to switch to this plan but My Account & Public Mobile app are stuck on loading & never does. A CS_Agent said:

“We are aware that there are issues with the website and the access to the self-serve profile.

That is due to the launch of the new plans.

The Tech Team is aware of the issue.

I suggest that you wait until tomorrow and try again.

At the moment, the website has issues due to a high volume of users.

I hope that tomorrow the website is running properly so you can schedule the plan change.”

Re: Self-Serve Not working

SourDude1234 — Fri, 24 Nov 2023 23:02:02 GMT

Guess I am waiting until tomorrow

Re: Self-Serve Not working

LitlLdy — Fri, 24 Nov 2023 23:03:17 GMT

@SourDude1234 wrote:
Guess I am waiting until tomorrow

@SourDude1234 , 😞 I would still check again later. I will update you here once I can get the page or app to successfully load.

Re: Self-Serve Not working

LitlLdy — Sat, 25 Nov 2023 08:18:55 GMT

@SourDude1234 , the My Account webpage & Public Mobile app is working for me now! It is still a little slow but working much better!