topic Re: Waiting for My SIM card in Get Support

Waiting for My SIM card

smilesjam — Tue, 04 Jan 2022 20:34:26 GMT

I ordred a SIM on Feb 6 via Order 132490

Still no sign of it. Any ideas or is it just delayed,

Thanks.

Re: Waiting for My SIM card

Lg85 — Wed, 21 Feb 2018 17:52:42 GMT

That's strange, usually it takes 5-7 business days to get it.

You should contact the moderators by clicking here and providing them with your order number and details. They should be able to resolve this issue for you. Good luck!

Re: Waiting for My SIM card

Anonymous — Wed, 21 Feb 2018 17:57:34 GMT

You will need to send a private message to the @Moderator_Team, giving them your phone number and 4 digit PIN, Account email address, order number confirmation .

Detailed explanation of specific your issue

them can help you a lot nice service

good luck

Re: Waiting for My SIM card

Acekiller — Wed, 21 Feb 2018 19:29:32 GMT

If it is through Canada post, then anything can happen!

Re: Waiting for My SIM card

computergeek541 — Thu, 22 Feb 2018 02:52:19 GMT

@Anonymouswrote:
You will need to send a private message to the @Moderator_Team, giving them your phone number and 4 digit PIN, Account email address, order number confirmation .
Detailed explanation of specific your issue
them can help you a lot nice service

good luck

If the OP ordered a sim card and has not yet activated the account, this is not the information that would be provided to the moderators. Uniil a Public Mobile account is opened, there simply is no Public Mobile phone number, no 4 digit pin, nor is there yet any account e-mail address to speak of. But, I do agree that moderator can assist to update the status on the sim card or to send a replacement.

Re: Waiting for My SIM card

Civic_E — Thu, 22 Feb 2018 22:34:39 GMT

@computergeek541wrote:
@Anonymouswrote:
You will need to send a private message to the @Moderator_Team, giving them your phone number and 4 digit PIN, Account email address, order number confirmation .
Detailed explanation of specific your issue
them can help you a lot nice service

good luck
If the OP ordered a sim card and has not yet activated the account, this is not the information that would be provided to the moderators. Uniil a Public Mobile account is opened, there simply is no Public Mobile phone number, no 4 digit pin, nor is there yet any account e-mail address to speak of. But, I do agree that moderator can assist to update the status on the sim card or to send a replacement.

I should have ordered 10 SIM cards when PM was giving them out for free :(. back in 2016 I just ordered one out curiosity to see how their service was. Soon after they started offering promo after promo and i got hooked.

Re: Waiting for My SIM card

computergeek541 — Fri, 23 Feb 2018 04:32:35 GMT

@Civic_Ewrote:
I should have ordered 10 SIM cards when PM was giving them out for free :(. back in 2016 I just ordered one out curiosity to see how their service was. Soon after they started offering promo after promo and i got hooked.

Oh, you mean back when there was an unofficial limit of 1 sim card per order and if you ordered more than 1, they would still just send only one sim card.

This also happens be back when it took 2 months for them to arrive. So, even if you wanted to become a customer, you couldn't.

Re: Waiting for My SIM card

Korth — Fri, 23 Feb 2018 08:18:15 GMT

I'd normally advise against it - since SIM cards can be obtained directly from the carrier (PM) or from their "official" retailers - but there's always the option of purchasing a PM SIM card through unofficial channels like ebay vendors.

Re: Waiting for My SIM card

smilesjam — Sun, 25 Feb 2018 23:34:26 GMT

Thanks a bunch will do that.

Re: Waiting for My SIM card

chacko_justin — Wed, 22 Jul 2020 15:53:58 GMT

Hello There,

I had ordered for a public mobile SIM card on 16th July, 2020 and made the payment. On 17th July, I received an email confirming that my SIM has been shipped and on the way to me. So far I have not received my SIM card. Could you please provide an update. The shipping address is

edited by computergeek541: adddress and phone number removed

Re: Waiting for My SIM card

Triguy — Wed, 22 Jul 2020 13:38:32 GMT

You should remove your personal info by clicking on the three dots. It may take two to three weeks due to the pandemic.

Re: Waiting for My SIM card

Dunkman — Wed, 22 Jul 2020 13:45:06 GMT

@chacko_justin wrote:
Hello There,

I had ordered for a public mobile SIM card on 16th July, 2020 and made the payment. On 17th July, I received an email confirming that my SIM has been shipped and on the way to me. So far I have not received my SIM card. Could you please provide an update. The shipping address is
*************

Thank you

@chacko_justin

Did you receive an order number from Public mobile? If you did, you can check status of order via Canada post. Probably take at least one week.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/How-to-track-your-SIM-card-order/m-p/325923#M60326

Re: Waiting for My SIM card

computergeek541 — Wed, 22 Jul 2020 15:56:27 GMT

@Dunkman wrote:
@chacko_justin wrote:
Hello There,

I had ordered for a public mobile SIM card on 16th July, 2020 and made the payment. On 17th July, I received an email confirming that my SIM has been shipped and on the way to me. So far I have not received my SIM card. Could you please provide an update. The shipping address is
*************

Thank you
@chacko_justin
Did you receive an order number from Public mobile? If you did, you can check status of order via Canada post. Probably take at least one week.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/How-to-track-your-SIM-card-order/m-p/325923#M60326

I will dare say again that I believe that information to be out-of-date. Public Mobile now often sends sim cards without tracking. Following these instructions will sometimes not help with tracking down the shipment by Public Mobile, and will sometimes send customers incorrect infromation from a different shipment that's not from Public Mobile. There was a time that this technique worked for tracking all Public Mobile shipments, but that's no longer the case.

Re: Waiting for My SIM card

Moemoemoe — Wed, 22 Jul 2020 16:06:58 GMT

I got my sim card in about 4 days. Sometimes there’s a random delay. I also did not get a tracking number.

Re: Waiting for My SIM card

computergeek541 — Wed, 22 Jul 2020 16:32:44 GMT

@Moemoemoe wrote:
I got my sim card in about 4 days. Sometimes there’s a random delay. I also did not get a tracking number.

Public Mobile didn't provide you with a tracking number in the e-mail message about shipment or there was no trackng number on the envelope. What I am saying is that Public Mobile sometimes sends sim cards are a regular letter, the same as if you mailed a postcard to someone.