topic Re: Subscription Activation error in Get Support

Subscription Activation error

Todor_Iliev — Fri, 24 Nov 2023 02:06:37 GMT

Hi, during Subscription Activation I let my old SIM in the phone. Now I have a Subscription Activation Error and can't continue my activation. I am transferring my number from Koodo.

Is there something I can do in that case?

Re: Subscription Activation error

Handy1 — Fri, 24 Nov 2023 02:14:33 GMT

@Todor_Iliev Is this Koodo pre paid or post paid if pre paid you will needs to submit ticket with support if post paid I’ll send you the porting team number private message

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription Activation error

Todor_Iliev — Fri, 24 Nov 2023 18:38:09 GMT

@Handy1

Porting team did not help. Just gave me my Koodo account number.

Is there a way to clean start activation process?

Re: Subscription Activation error

Handy1 — Fri, 24 Nov 2023 22:11:53 GMT

@Todor_Iliev Maybe just submit ticket with support then I’m guessing this is Koodo pre paid ?

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437