topic Re: Selected physical SIM but switch to eSIM in Get Support

Selected physical SIM but switch to eSIM

Doona — Sat, 25 Nov 2023 07:36:08 GMT

I selected physical SIM during sign up process but I want to switch to eSIM to speed up the activation process so I can port my number before the end of my billing cycle from other cell phone provider. Is this possible?

Re: Selected physical SIM but switch to eSIM

kb_mv — Fri, 24 Nov 2023 17:11:18 GMT

@Doona That's a question I have not seen here before. Best to contact customer service at the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Edit spelling

Re: Selected physical SIM but switch to eSIM

Doona — Fri, 24 Nov 2023 21:07:30 GMT

Update for anyone else reading this afterwards: Connected to a CSR, and response is use a different email to sign up because system doesn’t allow changing it at this point.

Or purchase a SIM card to activate immediately and when the mailed SIM arrives, sell or gift it to someone.