topic Re: No 5G signal in Get Support

No 5G signal

UnAirdeBretagne — Fri, 24 Nov 2023 20:44:52 GMT

Hi there,

I've got a 5G plan, but my Samsung S21 Ultra isn't picking up a 5G signal, and the 4G speed is also slow even though I'm in a covered area. Can you help fix this?

Re: No 5G signal

UnAirdeBretagne — Fri, 24 Nov 2023 20:48:54 GMT

By the way, I just switched from Fido yesterday. I'm not sure if this has any impact.

Re: No 5G signal

kb_mv — Fri, 24 Nov 2023 20:49:50 GMT

@UnAirdeBretagne Are the other services working? Text, calling?

Re: No 5G signal

froggy1 — Fri, 24 Nov 2023 20:52:15 GMT

I have a s21 ultra as well with a 5g plan and I'm getting LTE+ at my current location. When I'm in other locations, I will have 5g so maybe you need to be near a 5g tower?

Re: No 5G signal

UnAirdeBretagne — Fri, 24 Nov 2023 20:54:02 GMT

The texting is working fine, but there seems to be an issue with the calling. I can receive calls, but I can't hear what the other person is saying.

Re: No 5G signal

kb_mv — Fri, 24 Nov 2023 20:55:55 GMT

@UnAirdeBretagne It may well be an issue with porting in or provisioning your account. Give the porting help line a call (I'll message you the number) If that's not the issue contact customer service at the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No 5G signal

UnAirdeBretagne — Fri, 24 Nov 2023 20:55:56 GMT

I am already in downtown, and we definitely have 5G signal coverage here. I verified this on its official website as well.

Re: No 5G signal

publicrocks641 — Fri, 24 Nov 2023 21:01:51 GMT

Haha go with a real provider goof