topic Help - Subscription failed and support isn't working... in Get Support

Help - Subscription failed and support isn't working...

cdods — Fri, 24 Nov 2023 18:59:08 GMT

Can anyone help.

My subscription failed to activate with the message - "Subscription Not Activated". All attempts to reach support take me to pages that don't load or 404 errors. I'm about to loose all access.

Re: Help - Subscription failed and support isn't working...

Andy85 — Fri, 24 Nov 2023 19:04:23 GMT

@cdods

Can you provide us a little bit of background. IE: Are you a new user and unable to get your subscription to work? Was it previously working if you are a long time user? Is your account active and funded? etc.

Thanks

Re: Help - Subscription failed and support isn't working...

cdods — Fri, 24 Nov 2023 19:07:38 GMT

Brand new to Public Mobile (and this isn't a very good start).

Downloaded the app, and started the activation process. Got the message "Subscription Not Activated".

Phone is still working on old provider, but that's soon going to stop, then my phone will be essentially dead in the water. Not impressed at all at this point.

Re: Help - Subscription failed and support isn't working...

khraeohn — Fri, 24 Nov 2023 19:15:55 GMT

I used to be a member until a callback, and then I'm trying to resign today. Same situation. It timed out essentially at the payment page. Said the payment was successful, but the activation not complete.