topic Re: after switching, 6-digit code wanted but could not receive this code. in Get Support

after switching, 6-digit code wanted but could not receive this code.

David1124 — Fri, 24 Nov 2023 16:02:53 GMT

Hello, I switched to Public Mobile yesterday and I can't use my phone.

my phone says - we've noticed you have an active public mobile service and would like to confirm your full access. a 6-digit code associated with your eversafe id will be sent to phone number. we will need you to confirm this nymber. it says, you're logging in from an unknown device. to confirm it's you, enter the 6-digit code sent to *****254

please send this 6-digit code to my email, not my phone. my phone is not working now. no calling, no messaging, i can't use my phone.

Re: after switching, 6-digit code wanted but could not receive this code.

kb_mv — Fri, 24 Nov 2023 16:04:53 GMT

@David1124 There should be an option that says "didn't receive code" Click on that (may take a few times) and you should be given option send it to email.

Re: after switching, 6-digit code wanted but could not receive this code.

Meow — Fri, 24 Nov 2023 16:12:11 GMT

If you did not receive or cannot receive your 2FA code by SMS - Click on: ‘Didn’t get a code’ and you will get more options. Chose email.

Re: after switching, 6-digit code wanted but could not receive this code.

David1124 — Fri, 24 Nov 2023 16:54:59 GMT

Thank you very much for ur reply. I received a code from my email and typed in my phoneand input my phone number then but keep asking me code again. this time i can't receive this code from my phone or email.

Re: after switching, 6-digit code wanted but could not receive this code.

kb_mv — Fri, 24 Nov 2023 16:56:42 GMT

@David1124 This might be the time to contact customer service. Link is below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: after switching, 6-digit code wanted but could not receive this code.

David1124 — Fri, 24 Nov 2023 18:03:23 GMT

i see send text and voice message but not email option showed up.