topic Re: Incomplete port? in Get Support

Incomplete port?

SeanX — Fri, 24 Nov 2023 16:31:53 GMT

Replied 'Yes' to previous provider's SMS. Got a "goodbye" email from them and the account shows cancelled and SIM is inactive.

However I cannot send SMS or make calls from my phone with the Public SIM. People trying to call me get a "6uc2 number not in service" recording.

Suggestions?

Re: Incomplete port?

kb_mv — Fri, 24 Nov 2023 16:33:16 GMT

@SeanX I will send you a number for Porting help. Check your messages. If they tell you to contact customer service here, the link is below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Incomplete port?

Dunkman — Fri, 24 Nov 2023 16:40:04 GMT

@SeanX

I don't think that the Telus porting team will be able to help. If you can't call out or send texts out, that is not a porting issues. It is more an account provision problem.

Maybe try rebooting your phone. Network reset of phone (this will erase your saved Wifi passwords)

Otherwise, you will need to contact customer service agent to check your status:

https://www.publicmobile.ca/en/ab/get-help/articles/volte

Re: Incomplete port?

Jon14 — Fri, 24 Nov 2023 17:21:02 GMT

If you activated through e-sim go into your cellular settings. There should be a setting there to "turn on this line". It will be inactive otherwise.

Re: Incomplete port?

SeanX — Fri, 24 Nov 2023 23:31:06 GMT

Required CS_Agent to set up a ticket with technical team. Issue is resolved. Thanks for the suggestions.