topic Re: No Data since changing plan in Get Support

No Data since changing plan

KarliP — Fri, 24 Nov 2023 16:34:55 GMT

I updated my daughters plan to one of the 5G plans, when it changed plans on the renewal date (Nov.17) she lost her data on her iPhone 14. I checked the APN settings and they were:

APN: isp.mb.com (old)

The chatbot gave me this for the APN

APN: sp.mb.com (New)

I tried both and even reset her network settings but still no data, I submitted a support ticket last night but have had no response yet.

Any ideas?

Re: No Data since changing plan

hTideGnow — Fri, 24 Nov 2023 16:36:44 GMT

hi @KarliP this was a common problem after plan change last week, I think it has not been fixed yet

Please submit ticket with CS agent by messaging here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No Data since changing plan

NAM1 — Fri, 24 Nov 2023 16:39:19 GMT

This happened to my wife on Android. I ensured she had the latest Carrier Services app installed and support sent a network reset to the device and she is good now