topic Re: subscription not activated in Get Support

subscription not activated

deep2810 — Sat, 25 Nov 2023 07:37:53 GMT

i just changing my carrier koodo to public . but at step 6 my activation is stuck , it says subscription not activated and payment already made from my account. please send me sloution my email- @xxxxxxxxx@gmail.com

Re: subscription not activated

hTideGnow — Sat, 25 Nov 2023 03:47:35 GMT

hi @deep2810 are you using Physical sim or esim?

If you using esim, check thr QR code from the Welcome email and try to manually install it.

And if same, please submit ticket with CS agent here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: subscription not activated

Meow — Fri, 24 Nov 2023 16:11:25 GMT

Please remove your email from public forum.

I believe you need to use PM app for last activation step. (Guys, Correct me if I am wrong).

Re: subscription not activated

Dunkman — Fri, 24 Nov 2023 16:12:13 GMT

@deep2810

Did you activate first on website or via the Public mobile app?

If via the website, you will need to download the PM app to compete the activation process.

P.S. I will edit your email address from this public forum.